Prepress Software/Workflow Support Technician

 

Posted May 2026

 

Are you a savvy, technical trouble-shooter who likes to help others resolve their difficulties and issues? Do you have prior Prepress/Printing Workflow experience? Do you have excellent communication skills over the phone, via email, and in person? If the answer is yes, don't wait too long to apply for this Technical Support Specialist role, with a company that wants to invest in you.

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Do you have...

• 3+ years’ experience in Prepress, Digital Printing, or knowledge of current workflows & RIPS used within the Printing Industry?

• Knowledge and experience in the setup of personal computer operating systems, printers, other peripheral equipment, Adobe CS and other applicable software?

• Awesome customer service techniques, and can keep a cool head with frustrated callers and/or stressful conditions?

• The strong ability to present and explain technical information to a non-technical audience, and effectively communicate verbally and in writing in the English language with all levels of staff?

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Do you like to...

• Diagnose and troubleshoot advanced workflow software, operating system, & network problems?

• Continuously hone your technical expertise and stay up to date on the latest technologies in the Printing world?

• Provide excellent customer service while resolving customer issues in a timely manner?

• Teach others new and exciting systems

• Travel throughout continental North America with occasional overseas opportunities (Up to 50%)

 

In this role, you will be...

• Troubleshooting and diagnosing our proprietary software, and LAN/WAN network; escalating to Project Management and/or Engineer as needed

• Creating support tickets in the ticketing system for all issues

• Maintaining technical expertise on all Xitron products using various methods such as reviewing the latest technical information and attending training

• Monitoring daily our ticket system for new and existing activities to identify and resolve continuing problems or unusual situations

• Answering the phone as calls come in for support issues

 

Are you...

• Dependable-more reliable then spontaneous

• People Oriented-enjoys interacting with people and working on projects

• Autonomous/Independent-enjoys working with little direction

• Detail Oriented-quality and precision focused

• Excellent at verbal communication

• Outcome Oriented-results focused with strong performance culture

 

WORK ENVIRONMENT

• The employee agrees to maintain a work environment that is ergonomically sound, clean, safe, and free of obstructions and hazardous situations.

• Must be well-groomed and presentable for a business environment dealing with top Executives.

• Must be able to work in sub-standard environments, and be able to sit, stand, bend or squat for long periods of time while assisting customers.

• Ability to lift over 30 pounds.​​

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Xitron provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Xitron complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

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Xitron expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Xitron’s employees to perform their job duties may result in discipline up to and including discharge.