Technical Support Specialist

Responsibilities

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Installation and training of our prepress systems and output devices (On site and remote)

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Answering support requests via telephone and email for all our products

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Up to 25% travel throughout North America per month (occasional overseas opportunities)

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Careful documentation of issues and support requests in tracking system

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Work closely Product Management and Engineering to identify and solve issues

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Experience requirements

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3+ years Prepress production or support experience

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Knowledge of the printing industry including prepress software and hardware

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Inkjet knowledge a plus but not required

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Job Type: Full-time

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Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Disability insurance

• Flexible spending account

• Health insurance

• Life insurance

• Paid time off

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Education:

• Associate (Preferred)

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Experience:

• Customer support: 3 years (Preferred)

• Prepress Production: 1 year (Preferred)

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This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous

• People-oriented -- enjoys interacting with people and working on group projects

• Autonomous/Independent -- enjoys working with little direction

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COVID-19 Precaution(s):

• Remote interview process

• Social distancing guidelines in place

• Sanitizing, disinfecting, or cleaning procedures in place