Technical Support Specialist

Responsibilities

Installation and training of our prepress systems and output devices (On site and remote)

Answering support requests via telephone and email for all our products

Up to 25% travel throughout North America per month (occasional overseas opportunities)

Careful documentation of issues and support requests in tracking system

Work closely Product Management and Engineering to identify and solve issues

Experience requirements

3+ years Prepress production or support experience

Knowledge of the printing industry including prepress software and hardware

Inkjet knowledge a plus but not required

Job Type: Full-time

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Disability insurance

  • Flexible spending account

  • Health insurance

  • Life insurance

  • Paid time off

Education:

  • Associate (Preferred)

Experience:

  • Customer support: 3 years (Preferred)

  • Prepress Production: 1 year (Preferred)

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Autonomous/Independent -- enjoys working with little direction

COVID-19 Precaution(s):

  • Remote interview process

  • Social distancing guidelines in place

  • Sanitizing, disinfecting, or cleaning procedures in place

Contact Us

4750 Venture Drive 

Suite 200A

Ann Arbor, MI 48108

Sales: xitronsales@xitron.com

Phone: +1 734.913.8083

Support: xitronhelp@xitron.com

Phone: +1 734.913.1099

Main Line: +1 734.913.8080

Fax: +1 734 913.8088

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Xitron 2020

InterTech™ Technology Award Recipient

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A subsidiary of Global Graphics PLC.

Xitron is the leading developer of the Harlequin RIP, Harlequin RIP based workflow, and TIFF Catcher software designed for computer-to-plate (CTP), digital output, high-speed inkjet, and direct-to-press systems. The Navigator RIP has long been recognized around the world as a best in class implementation of software RIP technology with over 35,000 installations worldwide in commercial offset, web offset, flexo, packaging, screen printing, and transactional data applications. Offering "prepress independence®," Xitron systems are compatible with virtually every output system available today. Solutions include Screen PTR RIP kits, Agfa RIP kits, Scitex RIP Kits, ECRM RIP Kits, Creo RIP Kits, QMDI RIPs and many others.

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