Cancellation and Return Policy

 

CANCELLATIONS

Most orders placed with Xitron can be cancelled at any time prior to shipment at no charge, with the following exceptions: 

These products are non-cancellable and are payable in full regardless of shipping status-

Software upgrades

Software options

Software migrations

Custom order computers

 

RETURNS:

Once shipped from Xitron, most returns will be charged a 25% restocking fee of the product total if returned within 30 days of shipment. Products must be returned in like new condition with all original packaging. After 30 days the product is not returnable for credit or refund.

The following products and/or charges are not returnable/refundable:

  • Software upgrades

  • Software migrations

  • Custom order computers

  • Software options

  • Freight charges

  • Remote installations

  • On-site installations

  • Travel & Lodging charges

  • If original packaging for computer and monitors is not in like new condition or not available a $100 charge will apply.

 

RETURN FOR TECHNICAL ISSUES

Xitron has 14 days from the report of an issue to correct the problem.  If the technical issue cannot be corrected within this period, the product can be returned in like new condition for full refund, less shipping charges.

If original packaging for computer and monitors is not in like new condition or not available a $100 charge will apply.

We Need Your Support Today!

Contact Us

4750 Venture Drive 

Suite 200A

Ann Arbor, MI 48108

Sales: xitronsales@xitron.com

Phone: +1 734.913.8083

Support: xitronhelp@xitron.com

Phone: +1 734.913.1099

Main Line: +1 734.913.8080

Fax: +1 734 913.8088

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Xitron 2020

InterTech™ Technology Award Recipient

A subsidiary of Global Graphics PLC.

Xitron is the leading developer of the Harlequin RIP, Harlequin RIP based workflow, and TIFF Catcher software designed for computer-to-plate (CTP), digital output, high-speed inkjet, and direct-to-press systems. The Navigator RIP has long been recognized around the world as a best in class implementation of software RIP technology with over 35,000 installations worldwide in commercial offset, web offset, flexo, packaging, screen printing, and transactional data applications. Offering "prepress independence®," Xitron systems are compatible with virtually every output system available today. Solutions include Screen PTR RIP kits, Agfa RIP kits, Scitex RIP Kits, ECRM RIP Kits, Creo RIP Kits, QMDI RIPs and many others.

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