| |
Support Agreements
Xitron offers a variety of annual support agreements for Navigator and Xenith products. Knowledgeable pre-press professionals are on staff to help you diagnose problems and maintain your workflow at optimum efficiency.
While telephone and e-mail are common formats for communicating issues, Xitron takes the extra step of offering WebEx-based remote diagnostic technology for our customers with support agreements. WebEx allows our technicians the opportunity to diagnose your system over the Web as easily as if they were on-site at your location. This means less down time and less cost to you as a Xitron customer.
Below are brief outlines of each package available. All prices are US list and don't reflect discounts for Web access or renewal of existing contracts.
For more information or to purchase a support agreement, contact your dealer or Xitron directly at 734-913-8080. If you prefer, you can also e-mail us at
.
Navigator
- Telephone and e-mail support for the Navigator.
- Extended replacement warranty on Xitron interface cards.
- Free software upgrades (not including major revisions).
- 20% discount on major RIP revisions.
- 20% discount off Xitron on-site technical support fee (not including travel and expenses).
- 20% discount off Xitron training courses.
- 20% discount off Xitron in-plant hourly "bench rate" for repairs performed at Xitron.
- Full access to secured areas and files on the Xitron Support Web Site.
- Free access to Xitron special Page Features for Harlequin RIPs.
Navigator RIP $995 Annually
Navigator GPS $1495 Annually
Xenith
- Telephone and e-mail support for the Xenith.
- Extended replacement warranty on Xitron interface cards.
- Free software upgrades (not including major revisions).
- 20% discount on major RIP revisions.
- 20% discount off Xitron on-site technical support fee (not including travel and expenses).
- 20% discount off Xitron training courses.
- 20% discount off Xitron in-plant hourly "bench rate" for repairs performed at Xitron.
- Full access to secured areas and files on the Xitron Support Web Site.
Xenith 4PDF $2,500 Annually
Xenith Extreme 4/Extreme $3000 Annually
XPR Proofer RIP
- Telephone and e-mail support for the XPR RIP (not including support for ICC Profiling).
- 20% discount off Xitron on-site technical support fee (not including travel and expenses).
- 20% discount off Xitron on-site installation fee (not including travel and expenses).
- 20% discount off Xitron training courses.
- 20% discount off Xitron in-plant hourly "bench rate" for repairs performed at Xitron.
- Full access to secured areas and files on the Xitron Support Web Site.
- Free access to Xitron Special Page features for Harlequin RIPs.
XPR Proofer RIP $700 Annually
Raster Blaster
- Free software upgrades. Extended replacement warranty on Xitron interface cards.
- Telephone and e-mail support for the Raster Blaster.
- 20% discount off Xitron on-site installation fee (not including travel and expenses).
- 20% discount off Xitron on-site technical support fee (not including travel and expenses).
- 20% discount off Xitron training courses.
- 20% discount off Xitron in-plant hourly "bench rate" for repairs performed at Xitron.
- Full access to secured areas and files on the Xitron Support Web Site.
Raster Blaster $1,200 Annually
For All Support Agreements Please Note: The contract must be paid in full before it becomes effective. Technical support without a contract is billed at $150 per hour with a one hour minimum.
|
Support
Answer Book
Online Technical Forum
Documentation/Tech Bulletins
Drivers/Plugins/PPDs
Support Agreements
Webex Remote
Diagnostics
Product Registration
Tips & Tricks
Email Support
|
