| Support Agreements
Xitron offers a variety of annual support agreements for Navigator and Xenith products. Knowledgeable pre-press professionals are on staff to help you diagnose problems and maintain your workflow at optimum efficiency.
While telephone and e-mail are common formats for communicating issues, Xitron takes the extra step of offering WebEx-based remote diagnostic technology for our customers with support agreements. WebEx allows our technicians the opportunity to diagnose your system over the Web as easily as if they were on-site at your location. This means less down time and less cost to you as a Xitron customer.
Below are brief outlines of each package available. All prices are US list.
For more information or to purchase a support agreement contact Xitron directly at 734-794-1346. If you prefer, you can also e-mail us at
.
Navigator
| Navigator Support Program |
Silver |
Gold |
Platinum |
| Pricing |
$1,195 |
$1,495 |
$1,995 |
| |
|
|
|
| Support program upgrade guarantee |
* |
* |
* |
| Unlimited email support |
* |
* |
* |
| Unlimited Telephone Support |
* |
* |
* |
| Dongle replacement |
* |
* |
* |
| Card & cable replacement |
|
* |
* |
| 10% Discount on Training |
|
* |
* |
| 10% Discount on Upgrades |
|
* |
* |
| Annual Tune-Up |
|
* |
* |
| Complimentary program updates |
|
|
* |
| 2 hour WebEx Training |
|
|
* |
| Private Support Number |
|
|
* |
| Additional RIP/Workflow at same site discount |
n/a |
25% |
50% |
| Response time (based on Xitron business hours) |
<4 business hours |
<2 business hours |
<1 business hour |
| Duration of agreement (when paid in advance) |
Annual |
Annual |
Annual |
Support program upgrade guarantee allows user to upgrade from one program to another at any time for the cost difference between the program currently enrolled and the cost of the proposed program + a small administrative fee. When upgrading to program with hardware coverage a 30-day waiting period applies before a dongle or card/cable is covered under the program.
| A la Carte Items |
|
| Semi-annual tune-up (2 per year) |
$795 |
| Annual tune-up (1 per year) |
$595 |
| Per instance fee |
$250 |
| Navigator Prepaid Support Card |
$600 |
| Online Training |
priced based on subject |
Xenith Sierra
| Xenith Sierra Support Program |
Platinum |
| Xenith Sierra 4 |
$4250 |
| Xenith Sierra 8 |
$4750 |
| |
|
| Support program upgrade guarantee |
* |
| Unlimited email support |
* |
| Unlimited Telephone Support |
* |
| Dongle replacement |
* |
| Card & cable replacement |
* |
| 10% Discount on Training |
* |
| Annual Tune-Up |
* |
| 2 hour WebEx Training |
* |
| Private Support Number |
* |
| Additional Raster Blaster |
$350 |
| Quarterly Billing Option |
+$50/qtr |
| Response time (based on Xitron business hours) |
<1 business hours |
| Duration of agreement (when paid in advance) |
Annual |
Xenith Sierra TotalCare Support Agreement PDF
Support program upgrade guarantee allows user to upgrade from one program to another at any time for the cost difference between the program currently enrolled and the cost of the proposed program + a small administrative fee. When upgrading to program with hardware coverage a 30-day waiting period applies before a dongle or card/cable is covered under the program.
| A la Carte Items |
|
| Semi-annual tune-up (2 per year) |
$1495 |
| Annual tune-up (1 per year) |
$995 |
| Per instance fee |
$475 |
| Xenith Sierra Prepaid Support Card |
$1350 |
| Online Training |
priced based on subject |
Xenith
| Xenith Support Program |
Basic |
Gold |
Platinum |
| Xenith 4PDF |
$2500 |
$3000 |
$3750 |
| Xenith Extreme 4 |
$2750 |
$3250 |
$4000 |
| Xenith Extreme/Extreme 8 |
$3000 |
$3500 |
$4250 |
| |
|
| Support program upgrade guarantee |
* |
* |
* |
| Unlimited email support |
* |
* |
* |
| Unlimited Telephone Support |
* |
* |
* |
| Dongle replacement |
|
* |
* |
| Card & cable replacement |
|
* |
* |
| 10% Discount on Training |
|
* |
* |
| Xenith Sierra Migration Credit |
|
|
$500 |
| Annual Tune-Up |
|
|
* |
| 2 hour WebEx Training |
|
|
* |
| Private Support Number |
|
|
* |
| Additional Raster Blaster |
n/a |
$500 |
$500 |
| Quarterly Billing Option |
n/a |
+$50/qtr |
+$50/qtr |
| Response time (based on Xitron business hours) |
<4 business hours |
<2 business hours |
<1 business hours |
| Duration of agreement (when paid in advance) |
Annual |
Annual |
Annual |
Support program upgrade guarantee allows user to upgrade from one program to another at any time for the cost difference between the program currently enrolled and the cost of the proposed program + a small administrative fee. When upgrading to program with hardware coverage a 30-day waiting period applies before a dongle or card/cable is covered under the program.
| A la Carte Items |
|
| Semi-annual tune-up (2 per year) |
$995 |
| Annual tune-up (1 per year) |
$795 |
| Per instance fee |
$350 |
| Xenith Prepaid Support Card |
$1000 |
| Online Training |
priced based on subject |
Raster Blaster
- Extended replacement warranty on Xitron interface cards and cables
- Extended replacement warranty on Xitron Raster Blaster hardware security device
- Unlimited telephone support
- Unlimited email support
- 10% discount on training
- Response time 2-4 business hours
Raster Blaster $1,400 Annually
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