Email Support

If you are an authorized Xitron dealer or Xitron customer with a current support agreement, you may use the form below to initiate a support call. As always, give us as much information as possible so that we may better understand and diagnose your issue.
Company Name*
Contact Name*
Email Address*
Phone
Product*
Dongle Serial Number* what's this?
Dongle Security Number what's this?
Software Version Number*
Interface Card Serial Number
Output Device

Problem Description*
Please compress the PB2Diag file, log file, and/or the problem file and upload it to our FTP site by clicking this link and dragging the archive to the Internet Explorer Window. If you are using a browser other than Internet Explorer, log in to the FTP site (ftp.xitron.com\incoming-support) using the following credentials:
 
User Name: xitroncustomer
Password: xitron4ftp  
 

For instructions on creating PB2Diag and log files, click here. Make sure the compressed archive has a descriptive name and note it in the space below. (Please don't use generic labels such as "archive.zip" or "problemfile.sit.")

 
Name of Uploaded PB2Diag
Name of Uploaded Logfile
Name of Uploaded Test Files
   

* Indicates required fields

 

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