Xenith Sierra Product Offerings
Xenith Sierra 4 Bundle
Xenith Sierra 4 bundle includes Xenith Sierra 4 software, computer server platform with operating system, a choice of one Xitron high-resolution interface for 4-up devices and onsite installation and training for up to 2 key operators, all travel expenses for Xitron Support Specialist (additional charges apply outside the 48 contiguous states), 1-year TotalCare Support Agreement.
Xenith Sierra 8 Bundle
Xenith Sierra 8 bundle includes Xenith Sierra 8 software, computer server platform with operating system, a choice of one Xitron high-resolution interface for 8-up devices, onsite installation and training for up to 2 key operators, all travel expense for Xitron Support Specialist (additional charges apply outside the 48 contiguous states), 1-year TotalCare Support Agreement.
Xenith Sierra bundles include Xitron TotalCare Support, a one-year software support program providing end-users with total coverage for the Xenith Bundled solution.; unlimited Xitron software support by Xitron Support Specialists via telephone and email; extended warranty coverage for Xitron interface cards (where applicable) and software security device(s). TotalCare also includes three years of support for the Xitron-bundled computer platform and operating system (provided by the computer manufacturer or third-party designee).
TotalCare 3- Year Support Agreement
Investing in a new workflow solution is a major decision for most businesses. In many cases, it is part of a larger equipment purchase or lease, coupled with a new output device. 3 Year TotalCare maximizes this investment in Xenith Sierra. Adding this option with the bundled package will save you 50% over the regular price of a support agreement over the second and third year while protecting you from any cost increases that may occur for these agreements.
TotalCare Features
TotalCare Support Agreements include the following benefits:
- Telephone and hardware support on the computer platform and computer operating system including next business day replacement parts directly from the computer platform manufacturer or their designee
- Unlimited email and telephone software support from Xitron Support Specialists including remote diagnostics
- Priority response from Xitron Support Specialists
- Access to Xitron’s Answer Book providing 24 x 7 answers to commonly asked application issues
- Free maintenance upgrades and discounts on major upgrades including discounts on Web-based installation by Xitron Support Specialists
- Extended warranty coverage on Xitron interface hardware (where applicable) and software security device(s).
- Discounts on onsite training by Xitron for new or additional operators
|
